LEADERSHIP INTELLIGENCE – Part One

Intelligence Quotient

Mind Intelligence

• Mental Capacity / Brain smarts / Intellect
• Good decision making  – assembling and analysing data
• Using logical reasoning and critical thinking for problem solving and to come up with the best plan of action
• Conducting research
• Keeping abreast with world-wide developments

• Thinking globally

Emotional Quotient

Emotional Intelligence

• Self-Awareness – Ability to understand and manage own emotions and behaviours
• Know how emotions can affect other people and filter them
• Pick up the atmosphere – the mood and feelings of the work environment
• Awareness of others – Seeing others clearly, sensing things about others
• Knowing how to connect on an emotional level – having empathy to sense the feelings of others and fully share their experiences
• Acknowledging emotions
• Understand emotional boundaries
• Increases trust, loyalty and team performance
• Self-regulation / management – self – control
• Ability to influence and engage people on an emotional level, to motivate and inspire
• Less likely to make snap judgements and identify the root cause of an issue

• Achieving personal mastery

Conversational – Communication Intelligence

• All forms of Communication
• Productive dialogue
• Thought provoking questions
• Listening for understanding
• Acknowledging messages
• Putting thoughts into words
• Story telling for impact
• Good presenters

• Encouraging constructive dialogue

Heart Quotient

Heart Intelligence

• Flow of awareness, understanding and intuitive guidance
• Mind and emotions brought into coherent alignment with the heart
• The ability to show kindness to someone and to demonstrate goodness, love, appreciation, care or compassion
• Caring – courage – candour

Wisdom Quotient

Wisdom Intelligence

• Knowing – A deep understanding of the reality of people, things, events or situations
• Ability to choose or act to produce optimum results
• Wisdom can be gained by experience (horizontal)
• Wisdom can be gained instantly from above (vertical)
• Helping  people discern what’s emerging in front of them, uncovering options and solutions

Personality – Character Quotient

Personality – Character Intelligence

• The strength of your character– your personality traits
• Pursuing and developing moral excellence, which leads to self-mastery
• Integrity, living beliefs and values
• Creating an ethical climate
• Adopting the highest principles of conduct
• The style that defines us such as introversion or extraversion

• Demonstrating integrity

Boldness

• Mental strength / toughness
• Accepting challenges and taking risks

Inter-Cultural Quotient

Inter-Cultural Intelligence

• Relating and working effectively across cultures
• Ang, Van Dyne, & Livermore describe four CQ (Cultural Intelligence) capabilities:
• ICQ-Drive -interest and confidence in functioning effectively in culturally diverse settings
• ICQ-Knowledge – about how cultures are similar and how cultures are different
• ICQ-Strategy – making sense of culturally diverse experiences
• ICQ-Action – capability to adapt verbal and nonverbal behaviour to make it appropriate to diverse cultures. It involves having a flexible repertoire of behavioural responses that suit a variety of situations

• Appreciating diversity

Social Quotient

Social Intelligence

• Latest neuroscience research indicates that social needs are more important than physical and security needs based on Maslow’s hierarchy
• Interpersonal connection and social skills
• Open to hearing all sides of a story
• Managing change
• Managing and resolving conflict
• Reading others and approaching them to gain the best possible connection
• Being likeable and generating positive feelings in others
• Influencing and engaging others
• Energised and positive and enthusiastic
• Challenging
• Building insight
• Role modelling and setting an example

• Leading change

Relationship- Partnering Quotient

Relationship- Partnering Intelligence

• Building rapport
• Engaging the team
• Organisational awareness
• Stakeholder relationship (team / customers / suppliers)
• Customer service
• Developing others
• Sharing leadership /developing followers
• Mentoring
• Inspiring and motivating others
• Building the team
• Empowering the individual and the team
• Truth telling and building trust
• Giving feedback, thanking and praising others
• Celebrating success

• Building partnerships

Assure Success

• Ensuring customer satisfaction

Boundary-less inclusion

• Empowering people

Engaging people

• Developing people
• Sharing leadership

Visionary Quotient

Visionary Intelligence

• Foresight
• Identifying threats and opportunities
• Designing the future by learning from results
• Visioning
• Innovative and creative thinking / new ideas

• Anticipating opportunities

Communication

• Creating a shared vision

Applied – Practical Quotient

Applied – Practical Intelligence

• Systems thinking
• Practically making things happen
• Activating thoughts and turning them into action
• Self-management. Time and stress management

Task – Subject Matter Expertise Quotient

Task – Subject Matter Expertise Intelligence

• Knowledge of business and work
• Subject matter expertise
• Competitor awareness and competitiveness
• Experience

• Developing technological savvy
• Maintaining a competitive advantage